1.1. The present legal conditions regulate the use and access regulations of the website www.eccox.co.uk (hereinafter the "site"), a website owned by Grupo Unipremier SL with VAT B86279577, inscribed in the Commercial Registry in Volume 2911, folio 124, page M-524156.


1.2. The use or access to this site implies that you (hereinafter the "User") acknowledges having read and understood these legal conditions of use, and agrees to comply to them in full.


1.3. If you as a user does not agree with any of these conditions you must stop accessing this site.




2.1. In accordance with Law 34/2002, from July 11th and other applicable legislation, this website www.eccox.co.uk is owned by the entity bearing the corporate name Grupo Unipremier SL with VAT B86279577, physically located on Aguaron street 23b de Madrid postal code 28023.


2.2. You can contact Grupo Unipremier SL phoning 902918144 or on the e-mail address info@eccox.co.uk


2.3. Unless expressly stated otherwise, communications with Grupo Unipremier SL can be made by regular mail at the corporate address or by email. The company will contact the user via email, at the address in its possession or that which will be provided in this regard.




3.1. Grupo Unipremier SL reserves the right to modify at any time, unilaterally and without prior notice to its users, content, structure, operation and access conditions to this website.


3.2. Also Grupo Unipremier SL reserves the right to temporarily suspend, without prior notice, access to this site to perform maintenance, update, upgrade or repair it.


3.3. It is forbidden for the user to use this website for the sending, transmission or publication of any unlawful, threatening, libellous, defamatory, scandalous, obscene, pornographic or other material that could give rise to civil or criminal liability under applicable law, these facts of that in any case the user is responsible.


3.4. Grupo Unipremier SL does not ensure that this website or the servers that host it are free of viruses and other potentially dangerous software, as well as the availability, continuity, utility and infallibility of the functioning of this site, its services or its content ; neither the legality, reliability or usefulness of the information and content provided by third parties through this site.


3.5. Generally this site may only be used by natural and legal persons with sufficient legal capacity in accordance with the applicable law. Exceptionally, people under age who have previously obtained the permission of their parents or legal guardians may also use this website. The parents or guardians will be responsible for the use the minor makes of the website.





4.1. The use of the contents and services provided by Grupo Unipremier SL will be under the sole risk and responsibility of the user.


4.2. The company does not assume any obligation or commitment to verify or monitor the content and information entered by users.


4.3. The user agrees to use the website and all its content and services in a diligent way, always subject to the law, morality, and the general conditions, while maintaining respect for other users.


4.4. Moreover, the user agrees to make an appropriate use of materials and information contained on the website, not using them for illicit or criminal activities which violate the rights of others or violate the regulations on intellectual property and industry, or any other applicable legal standards, being the sole responsible before Grupo Unipremier SL and third parties for the breach of what is established.


4.5. The user agrees not to transmit, insert, disseminate or make available to third parties, any material and information contrary to law, morality, public order and the general conditions of use.


4.6. In any case, the user must always provide accurate information that can not lead to any confusion, as well as to provide correct identification data, and never act in anyone's behalf.


4.7. In relation to the infringement of any irregularity, remember that the IP address of your computer is recorded by simply accessing our website.




5.1. To access Grupo Unipremier SL services, it generally necessary for the user to subscribe or register.


5.2. The use of certain services may be subject to the previous creation of a personal account through the registration of the user. This registration shall take place as expressly stated on the website.


5.3. This site may contain restricted areas, protected by IDs and passwords or other security mechanisms. The user will not attempt to access these areas if they are not duly authorized by Grupo Unipremier SL, nor will they attempt to evade or manipulate the protection mechanisms established by it.


5.4. The user who has been authorized by Grupo Unipremier SL to access any of these protected areas will be solely responsible for maintaining the strictest secrecy and not to disclose IDs, passwords and other security methods to third parties which Grupo Unipremier SL places at its disposal to access protected areas. The user is therefore solely responsible for damages arising from not keeping the secrecy of the mentioned security mecanisms.


The user must be aware that the unauthorized attempt to access restricted areas of this site may be subject to civil and/or criminal liabilities.




6.1. All site content, including but not limited to trademarks, logos, graphics, images, sound and video, software, program code, text, icons, and names that identify services (hereinafter "Materials") are owned by Grupo Unipremier SL and are protected by current legislation on intellectual and industrial property.


6.2. The access of the user to this site does not imply any kind of waiver, transfer or assignment of such property rights, in whole or in part for this reason, access to these contents or elements does not grant the user the ability to copy, sell, modify, reproduce, publish, transfer, assign, or create new products or services derived from the information and elements contained herein.


6.3. That is why the user of this site shall not, unless expressly authorized in writing by Grupo Unipremier SL, copy, distribute, download, modify, delete, erase, alter, publish, broadcast, or in some way take advantage of the materials contained on the website.


6.4. The user has no rights or licenses in connection with the service or the elements therein, except the limited right to use the service in accordance with the conditions applicable to the law. He may only use the contents or items that he accesses through the services of "My Business" for his own use and needs, agreeing not to make any direct or indirect commercial exploitation of services, materials , elements, or information obtained through them.




7.1. According to the provisions of the law on protection of personal data, Grupo Unipremier SL informs the user of the existence of a data file containing personal information that users enter on the site, being Grupo Unipremier SL responsible for all purposes of this file


7.2. The user and the owner of the data entered is aware that by filling in various forms with his personal data, he will be incorporated into automated files belonging to Grupo Unipremier SL, with the aim of offering and providing our services as well as keeping users informed about the products on sale.


7.3. Grupo Unipremier SL is committed to fulfilling its obligation of secrecy regarding personal data and its duty to keep them confidential. For this purpose it shall take reasonable security measures prescribed by law to prevent the alteration, loss or unauthorized access to these information and it is committed not to transfer this data to third parties.


7.4. Users may exercise their rights of access, rectification, cancellation and opposition of their personal data under the terms established in the current legislation, through the email address info@eccox.co.uk.





8.1. "Cookies" are text files that the servers hosting websites send to the users browsers. Cookies cannot be run and cannot contain viruses, and can only be read by the server that hosts the website.


8.2. This site requires the use of "Cookies" for its proper operation.




9.1. This site may contain public forums, chat rooms ("chats") and other mechanisms by which users can express their opinions and exchange files electronically. The information, communications and files sent through these rooms and forums, along with email addresses and other communications released by users will not be considered confidential material.


9.2. When users transmit or post any information to this site, they will be granting authorization to Grupo Unipremier SL to use such information, including but not being limited to the use, reproduction, transmission, publication or delivery of such information for any purpose, including, without limitation the reproduction, disclosure, transmission, publication or delivery of such information.

9.3. Grupo Unipremier SL assumes no responsibility for the content of the information or for the communications sent by users through these areas.


All products in our store are guaranteed at a national level for 2 years against any manufacturing defect.

Only the guarantee that indicates 5 years related to our mattresses Viscoelástica, and it cannot be applied to any other product on our store.

In order to use the guarantee, it will be necessary to present proof of purchase, the start date of the order will be the delivery date of the product.

In case of getting a defective product, Eccox will proceed as appropriate, i.e, to the repair, replacement, price reduction or termination of the contract. These process will be free of charge for the consumer and the user. The seller is liable for faults that become apparent within two years from the delivery of the product. The consumer and user must inform Eccox about the lack of conformity within two months after the fault has become apparent.


The guarantee does not cover:

Any deformation or damage caused by improper use: dirt, water or fire damage, excessive loads, spilling liquids, inadequate cleaning products, spots or repairs made by anyone other than our company.

Using the mattress on inadequate or deformed base

Tolerances on measures of length, width and thickness will admit variations of +/- 3 cm.

The normal settlement of the mattress layers range from +/-2 cm (UNE-EN1334: 1996) Normal

Ageing caused by use.


Use and Maintenance Tips

Do not jump or stand on the mattresses and bases

Do not place sharp or heavy objects on it

Turn the mattress regularly from head to toe and in the case of two-sided mattresses, change face.

Keep the mattress clean and protected from moisture and external factors with a cover or protector.

Do not clean with chemicals.

For any questions or complains you may have, you can contact our after-sale service calling 902918144 or e-mailing us at info@eccox.co.uk




11.1. Grupo Unipremier SL does not guarantee that this website or the servers that host it are free from viruses and other potentially dangerous software.


11.2. Grupo Unipremier does not guarantee the availability, continuity, utility and infallibility of the operation of this site, its services or its contents; or the reliability or usefulness of the information and content provided by third parties through this site. Although Grupo Unipremier SL makes every reasonable effort to ensure the availability, accessibility, continuity and infallibility of the operation and its services, Grupo Unipremier SL does not guarantee these, as they may be interfered by numerous external factors.

Consequently, it will not be liable (within the limits established in the current law), for damages of any kind caused to the user as a result of that unavailability, failure of access and lack of continuity.






12.1. Grupo Unipremier SL will not be responsible in any way for any direct or indirect damages, lost profits or loss of data and/or customers resulting from the inability to use this website by the users.


12.2. This site may contain hypertext links ("Links") and referrals to other sites and web pages that cannot be controlled by Grupo Unipremier SL. In these cases, Grupo Unipremier SL will not be responsible for the content that may appear on these pages.


12.3. The user expressly agrees to exempt Grupo Unipremier SL from any liability due to acts or omissions by users based on the contents stored on this site.


12.4. The user understands and expressly agrees that any content, software or other material he downloads or otherwise obtains through this site is at his own risk, and that he as a user is solely responsible for any damage or data loss caused to its computer systems.




13.1. Grupo Unipremier SL reserves the right to cancel, remove or disallow the use of all or any of the website services to any user without prior notice and in any circumstance, if the user was making an unsuitable use of the site.


13.2. If a competent court finds that any provision contained in these legal conditions is illegal or invalid, such provision shall be excluded if it is legally required. The user expressly agree that the remaining non-excluded provisions shall not be modified, and will remain in full force.




14.1 This site is located and operated from Spain. All matters relating to this site are governed by Spanish law and subject to the jurisdiction of the Courts and Tribunals of Madrid, with the principles concerning law conflicts appliying. In cases where the user does not have the status of consumer or resides outside of Spain, Grupo Unipremier SL and the user will be submitted to the Courts of Madrid, expressly waiving any other jurisdiction that may apply.


14.2. If the user decides to use or visit this site from outside Spain, he must remember that he does it on its own initiative and becomes responsible for the compliance with applicable local laws.




15.1. Although the legal relationship between Grupo Unipremier SL and the user, derived from the access and use of the site is indefinite, it is considered complete when the company amends these terms and conditions. At the time the company announces the modification of the general conditions, and users access and use the services and contents of the site, a new legal relationship between both parties shall start, equally indefinite.

15.2. Notwithstanding the foregoing, the company Grupo Unipremier SL is empowered to suspend, discontinue, or terminate unilaterally at any time without notice or cause, the provision of any services offered.

15.3. Grupo Unipremier SL reserves the right to unilaterally and without notice, revise these terms of use at any time. The revised terms will take effect as soon as they are published on this site. If the user makes regular use of this site, he shall regularly review the conditions and refrain from accessing the site if he does not consider the revised terms acceptable.